Tkbaje's Privacy Policy — Your data is safe with us

When you create an account and use our services on tkbaje, certain information is collected from you. This data falls into two categories — information you provide directly, and information collected automatically. Full details are outlined below.

Information You Provide Directly:

• Full name and date of birth — required for age verification and the KYC process.
• Mobile number — required for account verification and transactions.
• Email address — used to send important notifications.
• Residential address — required for legal verification purposes.
• National ID or passport number — required to complete KYC.
• Mobile banking details — for bKash, Nagad, or Rocket transactions.

Automatically Collected Information:

• Device information — model, operating system, and browser type.
• IP address and approximate location.
• Usage patterns — which pages you visited and how long you spent on them.
• Cookies and session data — used to enhance your experience on the site.

Tkbaje uses your information only for specific, legitimate purposes. We will never use your data for anything not described in this policy. The main reasons for data use are outlined in the table below.

Tkbaje will ask for your consent before sending promotional messages to your email or mobile number. You can opt out at any time — just let the support team know.

Tkbaje never sells or transfers your personal information to third parties for commercial purposes. However, in certain specific circumstances, your information may be shared with the parties listed below.

• Payment Processors: Only the information required to process transactions with bKash, Nagad, and Rocket is shared with those services.
• Fraud Prevention Agencies: Limited information may be shared with security analytics firms to help prevent illegal activity.
• Law Enforcement Agencies: Under Bangladesh law, we may be required to disclose data in response to official government requests.
• Technology Service Providers: Trusted technology partners receive limited access for server hosting and security testing purposes.

Before sharing data with any third party, tkbaje ensures they adhere to the same privacy standards. All partners working with tkbaje are bound by data protection agreements.

Tkbaje uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. tkbaje uses three types of cookies.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Analytics Cookies: Helps us understand which parts of the site are used most. Activated with user consent.
• Preference Cookies: Remembers your language preference and site settings. These are optional and can be disabled.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

Tkbaje uses industry-leading technology to protect your personal information. Our security operates across multiple layers, so if one layer is compromised, the others continue to keep your data safe.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Encrypted Storage: Sensitive information stored in the database is always kept in an encrypted state.
• Two-Factor Authentication (2FA): Enjoy an additional OTP verification step at login for enhanced security.
• 24/7 Security Monitoring: Our automated system monitors suspicious activity around the clock.
• Access Controls: Only authorised staff are granted limited access to data on a need-to-know basis.
• Regular Security Audits: Third-party experts regularly audit and test our systems.

In the event of a data breach, tkbaje will notify affected users via email or SMS within 72 hours and take the necessary steps. We are committed to full transparency at all times.

Tkbaje believes every user should have full control over their own data. You can exercise the following privacy rights at any time.

To exercise any of these rights, contact the support team. Requests are typically processed within 30 business days. Please note that some information may not be deletable due to legal obligations.

Tkbaje does not retain any information longer than necessary. Each type of data has a defined retention period. Full details are provided in the table below.

Once the retention period expires, data is either permanently deleted using secure methods or fully anonymised so that no individual can be identified.

For any questions, requests, or complaints related to this Privacy Policy, tkbaje's support team is available 24/7, 7 days a week. Every concern is taken seriously.

• Email: [email protected] — We typically respond within 24 hours.
• Live Chat: Click the chat icon at the bottom right of the site to speak with us directly.
• Response Time: 24 hours for general enquiries; 7 business days for complex complaints.

Any changes to this Privacy Policy will be published on the tkbaje website, and registered users will be notified by email for significant updates. The effective date of any change will always be clearly stated at the top of the page.